Shipping policy

Shipping Policy

Effective Date: August 2026

Thank you for shopping with Aurello Lighting. We are committed to providing a smooth and reliable shipping experience for every customer through our direct global fulfillment network.

Order Processing

Orders are processed within 1–5 business days after payment has been successfully confirmed.
Once your order has been processed, you will receive a confirmation email with tracking information as soon as your shipment is dispatched.
Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.

Estimated Delivery Times

Because we partner with specialized international production centers and shipping networks to bring you modern designer lighting, international transit includes dispatching from global hubs and clearing customs in your destination country. Estimated delivery times are:

United States: 7–25 business days (extended transit windows may apply depending on customs)
Canada: 8–28 business days
Europe: 8–28 business days
Australia & New Zealand: 8–28 business days
Other International Destinations: 10–30 business days

Delivery estimates are not guaranteed and may vary significantly depending on customs clearance, weather conditions, international carrier capacity, or local postal services. By completing your purchase, you acknowledge and accept these international transit ranges.

Shipping Costs

We proudly offer Free Standard Shipping on all orders.
Any applicable customs duties, import taxes, value-added taxes (VAT), or local fees imposed by your destination country are the sole responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for international tracking information to update and become active after your order has been dispatched from our fulfillment centers.

Multiple Shipments

To ensure the fastest possible delivery, items within the same order may be shipped separately from different international fulfillment facilities.
If this happens, you will receive a separate tracking number for each shipment package.

Delayed Deliveries

While we strive to meet all estimated delivery times, occasional global transit delays may occur due to:

Customs inspections and border holds
Weather conditions and seasonal congestion
High shipping demand periods
Carrier delays and local courier bottlenecks
Public holidays in origin or destination countries

Aurello Lighting is not financially responsible or liable for delivery delays caused by international shipping carriers, customs authorities, or unforeseen logistics bottlenecks.

Incorrect Shipping Information

Customers are strictly responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, Aurello Lighting cannot guarantee a replacement or refund for packages that are lost, returned to sender, or delivered to the wrong address.
If you notice an error in your shipping information, please contact us immediately at support@aurellolighting.com before your order is dispatched.

Lost or Damaged Packages

If your package arrives physically damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@aurellolighting.com.

Please include:

Your order number
Clear photos of the damaged items and packaging (if applicable)
A brief description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

Shipping Restrictions

At this time, Aurello Lighting ships to most regions worldwide.
Some remote areas, military bases, or restricted delivery zones may not be eligible for shipping. If we are unable to fulfill and deliver to your address, you will be promptly notified and receive a full refund.