We accept all major credit and debit cards, plus Shop Pay and other secure checkout options available at checkout.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to adjust or cancel it. Once an order has entered fulfillment we're not able to make changes.

Yes — our Trade Program offers preferred pricing for verified interior designers, architects, and hospitality buyers. Reach out through our Contact page to apply.

Yes. Every fixture we carry is rated AC 110–240V, so it's compatible with electrical systems in the US, EU, UK, and AU, and we ship worldwide.

Orders are processed within 1–5 business days, then shipped via our direct global fulfillment network. See our full Shipping Policy for delivery windows by region.

Once your order ships you'll receive a tracking link by email. You can also check status any time on our Track Order page.

Eligible items can be returned or exchanged within 60 days of delivery. Full details, including which items qualify, are on our Returns page.

Contact us with photos of the damage within 48 hours of delivery and we'll arrange a replacement or refund — no need to send anything back first.

We provide detailed installation guidance for every fixture, and our lighting team is available by email and phone if you run into anything specific to your space.

Many of our fixtures are available in multiple finishes and sizes directly on the product page. For fully custom metal finishes or bespoke sizing, contact us — we work directly with manufacturers on custom orders.

Yes — free 3D design is available on every project, no deposit required. Our team can help with fixture sizing, layout, and finish selection before you buy.